Refund Policy
Our Refunds Policy forms part of and must be read in conjunction with, the Mobile Application Terms and Conditions. We reserve the right to change this Refunds Policy at any time.
At Virtual Kitchen App, we are committed to providing a high-quality cooking app that meets your expectations. However, we understand that circumstances may arise where you need to request a refund. In such cases, we have created this refunds policy to ensure that our users are satisfied with our services.
Refund Eligibility
- Your purchase must have been made through our app or website.
- Your request for a refund must be made within 14 days of your purchase date.
- Your request for a refund must be made directly to our customer support team at Admin@virtualkitchenapp.au.
- Your refund request must include your full name, email address, and a brief explanation of why you are requesting a refund.
Refund Process
Once we receive your refund request, we will review it and respond to you within 3 business days. If your refund request is approved, we will issue a refund to your original payment method. Please note that it may take 5-10 business days for the refund to appear in your account.
Exceptions
There are certain situations where we may not be able to offer a refund. These include:
- If your purchase was made more than 14 days ago.
- If you have used our app extensively, we reserve the right to refuse a refund if we believe that the app has been used to its full extent.
- If you have violated our terms and conditions, we reserve the right to refuse a refund.
Contact Us
Conclusion
At Virtual Kitchen App, we are dedicated to providing our users with a high-quality cooking app that meets their needs. We understand that circumstances may arise where a refund is necessary, and we have created this refunds policy to ensure that our users are satisfied with our services. If you are not completely satisfied with our app, please contact our customer support team, and we will do our best to resolve the issue.